Streamline your operations and cut operational costs with back-office outsourcing services tailored to make your business run more efficiently.
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their business operations needs.
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Managing administrative tasks like data entry, reporting, and other day-to-day functions in-house can cause delays and drain valuable resources. Outsourcing these tasks helps speed up turnaround times and allows your internal team to focus on innovation and business growth.
By automating routine operations and streamlining front office and back-office processes, you can boost business efficiency without expanding your talent pool. Let experts handle the administrative work so your team can focus on what drives your business forward.
Outsourcing offers a cost-effective way to scale without adding extra payroll costs or office space. With specialized support, you get the flexibility to adjust services as your needs evolve, all while optimizing efficiency and keeping costs under control. This scalability ensures you can easily handle increased demand without compromising quality or performance.
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound back-office tasks.
Here’s a snapshot of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Cost savings by reducing overhead expenses, such as hiring full-time employees or maintaining in-house support teams.
Access to specialized expertise and advanced technology without the need for additional training or investment.
Increased operational efficiency, allowing businesses to focus on core activities while back-office functions are handled by experts, enhancing overall customer satisfaction.
High-quality customer care provided around the clock and across a wide range of industries
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines
Structured outbound services to drive incremental revenue and new customer acquisition
Technical support to allow more bandwidth for your internal resources to handle critical and escalated issues
Back-office operations that can be outsourced, enabling you to focus on core business functions
Real-time live chat solutions via a chat interface, SMS/text, direct messaging, and more
Sales support to amplify revenue growth by strengthening sales operations and lowering customer acquisition costs (CAC)
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