Contact Center Training Services | TDS Global Solutions

When it comes to training, one shoe does not fit all! Training needs to be experimental and custom fit to meet your business needs. Application based blended learning is key!

Over our 25 year+ training history, TDS has trained many of today’s front-line leaders and over 100,000 customer facing and back office employees. TDS has a long, documented history of delivering unparalleled results.

TDS Global Solutions Core Learning & Development Services include:

Training Needs Analysis

Review of existing content or development of new requirements

Curriculum Design

Competency and Application based

Content Development

Instructor Lead, Blended, eLearning

Training Delivery

Virtual and /or Onsite

Training Augmentation

Contract trainers available to support new program star-up, large ramps and onboarding requirements, on the floor coaching and more.

The TDS Global Solutions Training Difference & Guarantee

TDS will ALWAYS assign the right training resource to meet client specific L&D requirements.

With decades of experience and a large knowledge base of Training Subject Matter Experts, we can tailor fit the right training solution to meet your exact requirements.

Sample Training Engagements

Managing Virtual Teams

Support new Work from Home Models

Workforce Management

How best to design Forecasting and Scheduling models in a multi-channel work environment

Competency Based Interviewing

Strengthening a client’s recruitment process based on better applicant profiling

Contract Trainers

Large new program start-up required additional training support that would not be needed steady-state. 6 trainers sent for support and on the floor coaching