When it comes to your customers’ experience, quality is everything. We partner with organizations all over the world to provide top-of-the-line customer service and support — without the heavy lifting on your end and at a fraction of the cost of an in-house team.
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
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From email and chat support to inbound and outbound calling, we have the outsourced team for the job. And with a 95% average CSAT score, our support teams deliver high-quality customer care, protecting your company’s brand and driving high levels of customer satisfaction.
"I would highly recommend TDS for all placement services. They take the time to fully understand our business, core values, and corporate culture to ensure that each candidate fits seamlessly into our organization."
TDS Global Solutions is much more than just an outsourcing company. With over 30 years of BPO experience and a worldwide network of providers, we help our clients mitigate risk through every step of the process. From proper partner selection to worry-free onboarding, customer retention, and quality assurance, we take the lead on the work involved while reducing your operating costs.
High-quality customer care provided around the clock and across a wide range of industries
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines
Structured outbound services to drive incremental revenue and new customer acquisition
Technical support to allow more bandwidth for your internal resources to handle critical and escalated issues
Back-office operations that can be outsourced, enabling you to focus on core business functions
Real-time live chat solutions via a chat interface, SMS/text, direct messaging, and more
Sales support to amplify revenue growth by strengthening sales operations and lowering customer acquisition costs (CAC)
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Our custom-built solutions are specially designed to meet your business objectives, connecting you with the right provider for your needs. Connect with us today, and find out how we can drive your business to new heights.
