Save over 50% on costs by outsourcing your call center and BPO services to Brazil, a leading destination in South America for reliable support and scalable solutions.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
With decades of experience and a vast vendor network, TDS Global Solutions connects companies to the best outsourcing service providers for their business needs.
Companies Served
Global Agents
Countries
Average CSAT Score
As the sixth most populous country in the world and with its strong and stable domestic economy, Brazil appeals to many global companies as an outsourcing destination in South America.
Brazil’s BPO sector makes up more than half of the country’s GDP, and its IT/BPO industry is one of the largest in the world. Supportive Brazilian government initiatives, combined with a robust information technology infrastructure, continue to fuel the country’s growing BPO market.
Within Latin America, Brazil ranks high in financial and educational development. Its convenient geographical location, strong ties to the U.S., and ongoing investments in digital transformation make it a reliable nearshore option for businesses seeking cost savings without sacrificing customer satisfaction.
Paragraph Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines
Structured outbound services to drive incremental revenue and new customer acquisition.
Development teams deliver scalable software, handle ongoing updates, and build custom solutions tailored to your business goals.
Reliable support for data entry, billing, and human resources management tasks improves accuracy and frees up internal teams.
Targeted lead qualification that identifies real opportunities, helping you keep the pipeline full without wasting internal resources.
Sales support that drives revenue growth by improving operations and lowering customer acquisition costs.
Population
212.8 million
Youth Unemployment Rate (ages 15-34)
17.95%
GDP
$2.27 trillion USD
Working Age Population (15-64)
147.1 million
Business Language(s)
English and Portuguese
Call Center Industry Growth Rate
0.8%
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s an overview of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach and proactive engagement improve care quality and increase customer satisfaction.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Patient outreach and proactive engagement improve care quality and increase customer satisfaction.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Finding the right outsourcing partner can be overwhelming. With our call center consulting services, you get expert guidance in choosing a provider that matches your goals, budget, and operational needs. We handle the vetting process, making sure the partner you work with has a strong track record and experience in your industry. By working with us, you avoid the risks of trial-and-error selection and gain confidence knowing your outsourcing partner is equipped to deliver reliable results and meaningful cost savings.
From planning to execution, our partners help you improve performance, simplify workflows, and manage costs more effectively. Here’s how it works:
Starting a call center in Brazil (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
The rates are extremely attractive for outsourcing to Brazil. The average hourly pay for call center agents is R$33.66, or about $7 USD. For more experienced employees, some locations may pay about $9/hour.
The $7 an hour rate is even lower than the average salary for Latin American workers, which ranges from $8-$18. The hourly costs may increase depending on the location or employee experience.
Still, this is much lower than the $23-28 an hour that US call center agents receive.
Larger cities and metropolitan areas are the most common locations in Brazil for call centers. These include Rio de Janeiro, Sao Paulo, Salvador, and Curitiba.
Savings on labor costs alone are huge. Using the $7 an hour salary mentioned above, that is less than 30% of the $25 hourly rate for US workers. Even for more experienced workers, you can expect to save more than 50% and often even 60-70% compared to maintaining an in-house call center.
Brazil presents an appealing BPO location because of its friendly business culture, large and experienced workforce, and low restrictions on the BPO industry. Additionally, the investment in BPO services has seen rapid growth throughout the past few years.
Brazil also has the highest gross domestic product of all the countries in Latin America and the Caribbean, reaching 1.4 trillion US dollars in 2020. This strong economic presence in the region makes Brazil quite appealing as an international location for call centers.
While most people speak Portuguese, numerous individuals speak other languages. The most common are English, German, Italian, and Spanish. By outsourcing to Brazil, you can potentially take advantage of the linguistic diversity and expand your services to more countries and individuals.
