Save over 60% on costs by outsourcing your call center services to India
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
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The landscape and appetite for outsourcing to India is changing - bolstered by new AI-enabled technologies. With its massive population and low cost of labor, India accounts for around 56% of the entire world's business process outsourcing industry. India's India’s robust connectivity and multilingual support make it an attractive destination for BPO and call center services, such as IT services, administrative support, telemarketing services, telecommunications, and more.
Over the years, India’s BPO industry has improved and refined its full-service business process outsourcing services. Innovative global companies are outsourcing call center services to India as a legitimate and prosperous business strategy, helping them meet their business demands. Today, AI-enabled accent neutralization technologies are paving the way for a rebirth of voice-based customer support from India.
A leading technology hub in India, Bangalore is home to numerous multinational companies and offers a rich ecosystem for innovation and tech-driven businesses.
With a large, multilingual workforce and extensive infrastructure, Delhi is a key location for businesses seeking access to a diverse talent pool and robust connectivity.
Known as the financial capital of India, Mumbai hosts major banks, financial institutions, and global corporations, supported by a well-developed commercial infrastructure.
Chennai has a strong foundation in IT and manufacturing, with a reputation for consistency and high-quality service delivery that attracts tech and industrial sectors alike.
Recognized for its educational institutions and skilled labor force, Pune has become a preferred location for IT, automotive, and research industries.
Hyderabad offers advanced IT infrastructure, a skilled workforce, and high-quality service standards, making it a top destination for global tech firms and BPO operations.
Access high-quality, 24/7 customer care and multilingual support in specialized industries to improve customer satisfaction, bolstered by the latest AI accent neutralization technologies.
Field phone calls, respond to chats, emails, and more with omnichannel call center support across multiple inbound communications channels,
Successfully handle outbound follow-up calls, prospecting, appointment-setting, and full product and service sales
Acquire new customers, improve sales funnels, and drive incremental revenue with cost-effective lead generation and sales services
Deliver round-the-clock tech support with seamless connectivity for your products and services in similar time zones.
Paragraph Handle core business functions by outsourcing data entry, automation, and any other administrative tasks with back-office services
The top outsourcing hubs in India are Bangalore, Delhi, Mumbai, Chennai, Pune, and Hyderabad. In the Asia Pacific region, countries like the Philippines are slowly growing and passing India in specific sectors such as voice-based BPO services and email support.
Cost. Cost. Cost. Combining today’s agent augmentation technologies with India labor rates can deliver a high-quality support experience at the lowest global cost for English language support.
India also has a government that supports global partnerships related to customer care and BPO services. Companies can engage in cost-effective support services in a country that leads the industry. Strong IT infrastructures, accessible communication, and a large working population make India a popular and advantageous location for outsourcing a range of business operations.
India’s skilled labor pool is adept at handling BPO services across multiple industries, such as social media, e-commerce, real estate, healthcare software development, and more. Customer satisfaction is of the utmost importance, and they are also located in a favorable time zone to assist your business with customer inquiries at all hours of the day.
Starting a call center in India (or another outsourced location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and the scope of your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish with little to no fees involved for our advisory services.
Choose a partner that prioritizes customer experience and has a rigorous quality assurance framework. TDS Global Solutions works closely with Indian call center agents who are experienced in delivering high-caliber support for Western markets, including the USA. In addition to finding the right high-quality solution, implementing training programs, consistent performance monitoring, and established KPIs enables your outsourced partner to meet your business standards and elevate customer satisfaction.
Finding a reputable call center in India requires connecting with a provider that understands your unique operational goals and customer experience requirements. TDS Global Solutions has an extensive network of trusted Indian call centers that specialize in supporting Western businesses. By leveraging our deep understanding of the Indian BPO market, we help you find a call center tailored to your specific industry and service requirements—ensuring that your business benefits from cost-effective and skilled call center agents who meet U.S. market expectations.
