Save over 50% on costs by outsourcing your call center services to Bulgaria
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
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Average CSAT Score
Bulgaria joined the European Union in 2007, and from 2008 to 2015, the BPO industry there grew at a rate of 25% every year. Bulgaria is home to many foreign companies due to its large pool of skilled and motivated professionals, many of them multilingual, as well as its cultural similarities to the US.
The Bulgarian call center industry is booming today, and the country has recently emerged as the EU's IT hub. Experts expect Bulgaria’s outsourcing industries to contribute about 9.2% to the country’s GDP in 2022. Along with the multilingual talent pool with several years of experience, the industry highly values software designers, IT experts, and engineers.
Population
6.93 million
Youth Unemployment Rate (ages 15-34)
16.7%
GDP
$69.11 billion USD
Working Age Population (15-64)
3.58 million (51.7% of total population)
Business Language(s)
English, French, German, and Bulgarian
Call Center Industry Growth Rate
10-15% year over year
Bulgaria offers quality, skilled, and affordable contact center agents at one of the lowest rates in the EU. The country provides call center services, customer support, and technical support to US and UK-based clients at roughly half the cost of maintaining a call center in-house.
The capital city, Sofia, has the highest number of call centers in Bulgaria. Aside from that, towns like Burgas, Varna, and Plovdiv are home to some of the country’s other call centers.
On average, Bulgarian call center agents make a salary of BGN 1850 monthly, but the highest-paid call center agents average about BGN 2,650 monthly. A call center agent's compensation may vary depending on their years of experience in the industry, as well the specific type of work being performed.
Bulgarian call centers are enjoying a massive boost currently and are contributing significantly to the country’s GDP. The increased popularity of this sector in Bulgaria is due to the large pool of talented multilingual customer service representatives, lower costs, and excellent infrastructure like high-speed internet connection.
Bulgarian contact center outsourcing services help businesses dramatically save on costs. According to Eurostat, the country had the lowest labor cost per hour in 2020 in the EU. The country’s government also offers favorable tax incentives to both foreign and local investments.
Bulgaria has a high-quality education system with schools that provide and promote courses for English proficiency. They also tend to be well-equipped with modern technology.
As a result of Bulgaria’s proximity to Western and Central Europe, the country has business attitudes and work ethics comparable to those of the western business world. Hence, there’s a reduction in the challenges that arise from cultural differences in the workplace.
Starting a call center in Bulgaria (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
