Save up to 50% on costs by outsourcing your call center services to Mexico
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
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Top-rated companies around the world have been making waves in Mexico for over 60 years. With more than 130 million people, Mexico offers the second-largest economy and largest bilingual workforce (Spanish/English) in Latin America.
The business process outsourcing (BPO) industry has grown explosively in the last decades, and Mexico’s incentive programs promote a robust job market for qualified workers and international investments. The area has evolved into a competitive and productive location for offshore contact centers.
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Over the past 30+ years, the TDSGS team has made contacts, identified areas of expertise, and developed profiles for each of our call center contacts around the world. So when it comes to choosing a Mexican call center to assist with inbound and outbound calls, the TDSGS team can identify and present you with a selection of call center companies that meet your needs for industry expertise, task expertise, agent availability, location, and budget.
The first step, though, is to schedule a call with the TDSGS team to discuss your priorities and goals for outsourcing. Our team will ask a series of questions to get a good understanding of your organizational requirements. We’ll then begin matching you up with reliable call center outsourcing providers that are best suited to your needs.
Once you’ve received a carefully curated selection of potential outsourcing providers, you’re encouraged to reach out and interview them. Ask how many years of experience they have, what metrics they track, and how they guarantee their agents will meet your customer experience requirements.
A great way to save on labor costs while still having access to a high-quality team is to nearshore call center operations to Mexico. US companies have been taking advantage of nearshoring their call centers to this neighboring country for decades because of its close proximity and affinity for US culture and work ethic.
Time zones align with those in the US, there is no language barrier, and call center agents are often even bilingual. On top of that, no country is perfect, but Mexico is generally politically and geographically stable, so you can count on your business partners being there when you need them.
The range of services that can be provided by Mexican call center companies is incredibly diverse. Inbound call centers often focus on customer care, tech support, and managed services support. They can also assist with human resources functions, such as verifying education and employment histories.
Outbound call centers frequently focus on tasks such as lead generation, lead qualification, and telemarketing — the type of sales and marketing activities that can directly impact your bottom line.
Either way, agents are trained in customer service outsourcing that’s based on your brand identity, guidelines, and organizational procedures, helping to ensure that every individual contacted receives the support and experience your brand requires.
A call center agent in Mexico makes an average of MX$54 per hour, which amounts to about MX$113,400 per year. In US dollars, this comes out to a salary of about $5,600. The specific amount may vary depending on the level of experience of individual call center agents, but in general, the US dollar will go far in Mexico.
Due to these significantly reduced labor costs, US companies can expect to achieve a cost savings of roughly 50% over keeping their call centers in-house. Businesses find this to be an especially reasonable price considering they have access to skilled, bilingual agents familiar with the US culture.
Mexico has call centers in several major cities, including Mexico City, Guadalajara, and Tijuana. Other cities with many call centers in Mexico include Puerto Vallarta, Hermosillo, Monterrey, Baja, and Ixtapa. These cities have the highest number of outbound and inbound call centers.
Call centers in Mexico offer excellent results at a reduced rate. The overhead expenses and agents’ rates are up to 50% lower than what you’ll find in the US. Besides that, Mexico's bilingual workforce is the largest in Latin America.
Mexico's market conditions and stable economy continue to improve, and the country has quality infrastructure that works well for US businesses without many challenges between them.
