Save up to 50% on costs and boost operational efficiency with outsourced call center teams in Mexico.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
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Top-rated companies around the world have been making waves in Mexico for over 60 years. With more than 130 million people, Mexico offers the second-largest economy and largest bilingual workforce (Spanish/English) in Latin America.
The business process outsourcing (BPO) industry has grown explosively in the last decades, and Mexico’s incentive programs promote a robust job market for qualified workers and international investments. The area has evolved into a competitive and productive location for offshore contact centers.
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s a snapshot of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
High-quality customer care provided around the clock and across a wide range of industries
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines
Structured outbound services to drive incremental revenue and new customer acquisition
Technical support to allow more bandwidth for your internal resources to handle critical and escalated issues
Back-office operations that can be outsourced, enabling you to focus on core business functions
Real-time live chat solutions via a chat interface, SMS/text, direct messaging, and more
Sales support to amplify revenue growth by strengthening sales operations and lowering customer acquisition costs (CAC)
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Working Age Population (15-64)
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English and Spanish
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A great way to save on labor costs while still having access to a high-quality team is to nearshore call center operations to Mexico. US companies have been taking advantage of nearshoring their call centers to this neighboring country for decades because of its close proximity and affinity for US culture and work ethic.
Time zones align with those in the US, there is no language barrier, and call center agents are often even bilingual. On top of that, no country is perfect, but Mexico is generally politically and geographically stable, so you can count on your business partners being there when you need them.
The range of services that can be provided by Mexican call center companies is incredibly diverse. Inbound call centers often focus on customer care, tech support, and managed services support. They can also assist with human resources functions, such as verifying education and employment histories.
Outbound call centers frequently focus on tasks such as lead generation, lead qualification, and telemarketing — the type of sales and marketing activities that can directly impact your bottom line.
Either way, agents are trained in customer service outsourcing that’s based on your brand identity, guidelines, and organizational procedures, helping to ensure that every individual contacted receives the support and experience your brand requires.
A call center agent in Mexico makes an average of MX$54 per hour, which amounts to about MX$113,400 per year. In US dollars, this comes out to a salary of about $5,600. The specific amount may vary depending on the level of experience of individual call center agents, but in general, the US dollar will go far in Mexico.
Due to these significantly reduced labor costs, US companies can expect to achieve a cost savings of roughly 50% over keeping their call centers in-house. Businesses find this to be an especially reasonable price considering they have access to skilled, bilingual agents familiar with the US culture.
Mexico has call centers in several major cities, including Mexico City, Guadalajara, and Tijuana. Other cities with many call centers in Mexico include Puerto Vallarta, Hermosillo, Monterrey, Baja, and Ixtapa. These cities have the highest number of outbound and inbound call centers.
Call centers in Mexico offer excellent results at a reduced rate. The overhead expenses and agents’ rates are up to 50% lower than what you’ll find in the US. Besides that, Mexico's bilingual workforce is the largest in Latin America.
Mexico's market conditions and stable economy continue to improve, and the country has quality infrastructure that works well for US businesses without many challenges between them.
