Cut costs and improve efficency by outsourcing your call center to Romania's skilled workforce.
Romanian call centers provide multilingual agents fluent in various languages, including but not limited to English, Romanian, German, French, Italian, Spanish, and Portuguese. Agents are trained to deliver personalized support and high-quality customer care, tailored to meet the specific needs of different regions.
Whether your business needs support in multiple languages or tailored services, Romanian call centers are equipped to provide excellent customer service, effectively meeting the demands of international clients and enhancing customer experience across diverse markets.
Romanian call centers provide a comprehensive suite of inbound and outbound services, including customer service, technical support, telemarketing, and sales. By leveraging Romanian BPO services, businesses can adapt quickly to changing industry needs or seasonal fluctuations in demand. This flexibility enables companies to maintain high service levels while scaling operations efficiently.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
Romania’s growing call center industry has become a leading destination for outsourcing customer support and business process outsourcing (BPO) services in Europe. The country offers exceptional multilingual support in all of the most common languages. Its competitive labor market boasts a highly skilled workforce and provides cost-effective solutions for companies seeking to outsource their operations. Romania's advanced tech infrastructure and business-friendly environment have made cities like Bucuresti (Bucharest), Cluj-Napoca, Timișoara, Iasi, Brasov, and Sibiu thriving hubs for BPO services.
High-quality customer care provided around the clock and across a wide range of industries
Omnichannel answering service support for all inbound channels – from fielding phone calls to replaying to chats, emails, and more
Prospecting, cross-selling, up-selling, and follow-up calling that adheres to all legal requirements and avoids costly fines
Structured outbound activity and telemarketing to drive incremental revenue and new customer acquisition
IT support to allow more bandwidth for your internal resources to handle critical and escalated issues
Back-office operations that can be outsourced to enable you to focus on core business functions
Population
Youth Unemployment Rate (ages 15-34)
GDP
Working Age Population (15-64)
Business Language(s)
Call Center Industry Growth Rate
Romanian call centers support a wide range of languages, offering multilingual services to cater to diverse markets. Beyond their native Romanian, agents are highly proficient in English, the most commonly spoken language in call centers, as well as German, French, Italian, Spanish, and Portuguese. This linguistic diversity allows Romanian call centers to serve clients across various regions in Europe and beyond, ensuring effective communication and customer care in multiple languages.
Romania’s highly skilled workforce makes it an ideal destination for outsourcing a contact center solution. The country offers cost-effective BPO solutions, allowing businesses to hire both full-time and part-time staff at competitive rates to reduce operational costs. Additionally, Romania's strategic location within Europe ensures easy access to major markets and time zone compatibility, making it perfect for handling global customer service operations efficiently.
Romanian call centers provide tailored solutions for industries, such as technology (where operators offer technical support and IT services), telecommunications (delivering customer service and troubleshooting assistance), retail (handling customer inquiries and order management), and finance (supporting clients with banking, insurance, and financial services), to name a few. Additionally, Romanian call centers serve industries such as healthcare, travel, and e-commerce, to enhance customer satisfaction across diverse markets.
TDS Global Solutions makes finding the right outsourcing partner in Romania simple and cost-effective. Rather than managing and paying for onsite operations, outsourcing call center services allow you to scale without the overhead. TDS Global Solutions helps you find the perfect match based on key factors like location, industry served, agent knowledge/expertise, and pricing.
Whether you need entry-level agents or specialized customer support specialists, TDS Global Solutions offers tailored referrals to meet your business needs. To learn more about our process and explore options, contact us today!
