Save up to 50% on costs by outsourcing your call center services to Grenada
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
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Average CSAT Score
Grenada boasts some of the highest English fluency rates among the Caribbean islands. The service sector comprises the main driving force for Grenada’s economy, accounting for over 75% of its GDP.
BPO (business process outsourcing) centers have emerged as Grenada’s primary outlets for economic diversification. The country has a unique advantage within this niche because many of its call center representatives are bilingual.
Their workers have the qualifications, customer service experience, and training to work with clients from diverse backgrounds and demographics. Access to a labor force of over 40,000 people at an affordable cost makes Grenada a natural choice for companies looking to outsource part of their business.
Population
113,278
Youth Unemployment Rate (ages 15-34)
12.5% unemployment total, 6.5% are youth
GDP
$1.19 billion
Working Age Population (15-64)
42,300
Business Language(s)
English
Call Center Industry Growth Rate
There are several cost factors to consider when outsourcing your call center to the Caribbean. U.S.-based call center agents receive an hourly salary regardless of productivity, and it costs considerably more than in other countries.
Total savings depend on your businesses’ individual needs. Call centers in Grenada feature lower prices on several cost items.
Employee benefits are over 20% more expensive in the U.S. on average. An outsourced call center supervisor earns around 10% less per month, and facility fees exist for as low as $17 per square foot.
Taking a more comprehensive list of expenses into account produces even more favorable results, such as the possibility of six-figure levels of savings over a year. This can translate to saving up to 50% on total call center-related costs as compared to managing in-house in the United States.
Call centers in Grenada show up in urbanized areas with greater population densities, for example, St. George’s and Grenville, which have robust economies fueled by tourism. Nearshore facilities are the prime locations for business outsourcing.
In contact centers where employees receive hourly pay, monthly salaries average from 2000 XCD to 4300 XCD depending on the specific role. This comes out to anywhere from $9,000 to about $19,000 USD per year per employee. Higher rates occur when employees have more experience, better qualifications, or handle more complicated tasks.
Outsourced call centers may engage in bundling with their pricing models. Packages can include standard fees, such as training, facility fees, and human resources support. It’s worth considering added fees when calculating total costs, which is exactly why TDS Global Solutions is here to help.
The primary advantage of outsourcing your call center to Grenada is cost savings. You will free up revenue to dedicate to other aspects of your business operations without sacrificing quality or efficiency.
Taking advantage of different time zones also has the added benefit of increasing productivity. Clients won’t be limited to your local working hours if they reach out with a request or inquiry.
Call center employees in the Caribbean tend to know multiple languages. You can do business across a greater variety of ethnic and cultural backgrounds using outsourced employees’ skill sets.
Grenada places a premium on exceptional customer service because its economy relies on tourism and the service industry. Employees from this country consistently provide excellent customer care.
Starting a call center in Grenada (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
