Save over 50% on operational costs by outsourcing your BPO and call center services to Morocco.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
Countless companies worldwide choose Morocco to establish call centers because employees can handle high-volume calls, respond to high-stakes inquiries, and interact with customers in multiple languages. The call center industry has helped lessen the unemployment rate and represents some of the fastest-growing companies. Call centers in Morocco offer benefits to employees and employ a large number of qualified, English-speaking graduates to assist customers.
Phone-based support that manages customer questions as they come in, helping you respond faster and more consistently.
Flexible support designed to handle everyday customer needs, maintaining quick response times and a consistent service experience.
Targeted lead qualification that identifies real opportunities, helping you keep the pipeline full without wasting internal resources.
Ongoing IT services that reduce downtime, integrate automation to speed up processes, and keep operations running smoothly.
Tailored software development and support that delivers reliable software solutions to meet your needs.
Reliable support for data entry, billing, and admin work that improves accuracy and keeps internal teams focused on priorities.
Support for a range of campaigns, including product promotions, customer outreach, surveys, and service reminders.
Sales support that drives revenue growth by improving operations and lowering customer acquisition costs.
Population
39 million
Youth Unemployment Rate (ages 15-34)
37%
GDP
$154.4 billion USD
Working Age Population (15-64)
24.8 million
Business Language(s)
French and English
Call Center Industry Growth Rate
5-year annual growth rate of 3%
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s a snapshot of just a few of the industries that can benefit from call center outsourcing solutions:
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Finding the right outsourcing partner can be overwhelming. With our call center consulting services, you get expert guidance in choosing a provider that matches your goals, budget, and operational needs. We handle the vetting process, making sure the partner you work with has a strong track record and experience in your industry. By working with us, you avoid the risks of trial-and-error selection and gain confidence knowing your outsourcing partner is equipped to deliver reliable results and meaningful cost savings.
From planning to execution, our partners help you improve performance, simplify workflows, and manage costs more effectively. Here’s how it works:
The cost of outsourcing call centers in Morocco is a fraction of the cost of managing them in-house in the United States. Consider the monthly pay for Moroccan call center agents, which is 13,300 MAD on average. This translates to just under $1,500 USD, which some US agents make in a week.
Casablanca, the port and second-largest city, is home to most call centers in Morocco, providing about 30,000 people with high-quality jobs. You can also find both inbound and outbound call centers in cities such as Rabat, Fes, Meknes, and Mohammedia, as well as a few other locations here and there.
The average salary for a person working in customer service at a call center in Morocco earns about 160,000 MAD annually. This is equivalent to $17,622.70 USD, representing major savings when compared to the average US agent salary, which typically falls in the $43,000-$48,000 range.
The advantages of outsourcing call center services in Morocco include flexibility, specialized knowledge, expert management, data collection, access to technology, and telecommunications—all for a deeply discounted cost to companies. Moroccan employees’ excellent communication skills and ability to build strong customer relationships make them an asset to all sorts of companies.
With Morocco booming in recent years and a push for the economy to better balance equality for women and minors, this country has a lot to offer US companies. While the amount of savings can vary depending on business needs, the average savings typically come to about 50% of the cost of managing call centers in-house.
Starting a call center in Morocco (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
