Save up to 50% on costs by outsourcing your call center services to Guatemala. Let us connect you with a carefully vetted Guatemalan partner that delivers skilled talent, reliable service, and long-term value.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
US businesses choose Guatemala for call center outsourcing because of its practical advantages. The country is conveniently located in the Central Standard Time Zone, facilitating optimal communication between the two countries.
Call centers cluster near business districts and universities in Guatemala City and Quetzaltenango, providing access to educated workers who speak both English and Spanish. The BPO sector keeps expanding as more companies discover Guatemala's combination of skilled agents, stable infrastructure, and competitive costs. This growth has positioned Guatemala as Central America's strongest outsourcing destination.
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more.
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines.
Flexible support designed to handle everyday customer needs, maintaining quick response times and a consistent service experience.
Ongoing system monitoring and technical issue resolution with the help of automation tools reduces downtime and keeps operations running smoothly.
Development teams deliver scalable software, handle ongoing updates, and build custom solutions tailored to your business goals.
Support for data entry, billing, and human resources management tasks improves accuracy and frees up internal teams.
Targeted lead qualification that identifies real opportunities, helping you keep the pipeline full without wasting internal resources.
Paragraph Sales support that drives revenue growth by improving operations and lowering customer acquisition costs.
Population
18.7 million
Youth Unemployment Rate (ages 15-34)
4.22%
GDP
$113.2 billion USD
Working Age Population (15-64)
11.96 million
Business Language(s)
English and Spanish
Call Center Industry Growth Rate
15%
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s an overview of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach and proactive engagement improve care quality and increase customer satisfaction.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Patient outreach and proactive engagement improve care quality and increase customer satisfaction.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
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Finding the right outsourcing partner can be overwhelming. With our call center consulting services, you get expert guidance in choosing a provider that matches your goals, budget, and operational needs. We handle the vetting process, making sure the partner you work with has a strong track record and experience in your industry. By working with us, you avoid the risks of trial-and-error selection and gain confidence knowing your outsourcing partner is equipped to deliver reliable results and meaningful cost savings.
From planning to execution, our partners help you improve performance, simplify workflows, and manage costs more effectively. Here’s how it works:
The BPO industry is flourishing, and companies are choosing to outsource their call centers to Guatemala because it has some of the lowest wages compared to call centers in other Central American countries. Businesses can save up to 70% in labor costs by outsourcing to Guatemala versus managing in-house.
On top of cost savings, the US is often in need of bilingual representatives, and outsourcing to Guatemala provides a larger pool of bilingual speakers compared to the US workforce. Guatemalan call center agents are also known for their neutral Spanish accents, making them ideal for supporting the diverse Hispanic market in the US.
Call centers are primarily located in Guatemala City, as well as strategically around the country’s central business districts, tech hubs, and universities, providing employers a large pool of educated and skilled workers.
For bilingual call center workers in Guatemala, the average salary is between $500-$600 USD per month—or a $7,200 annual salary. Non-bilingual agents can still make between $300-$400 USD per month. Compare these costs to those in the United States, where agents can expect to make around half that annual salary every month.
One of the biggest advantages of outsourcing in Guatemala is the labor cost savings incurred by US companies. Additionally, the population is 70% people that are under the age of 30, offering a large pool of workers to fill call center positions.
Guatemala’s convenient location in the Central Standard Time Zone allows for easy communication between call center agents, clients, and the outsourcing companiy itself. The country's proximity to the US makes traveling between the two countries easy, efficient, and cost-effective.
As part of the Central American Free Trade Agreement (CAFTA) and well-connected internationally, Guatemala offers foreign companies access to other countries in the region via strategic trade agreements.
Starting a call center in Guatemala (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
