Save over 60% on costs by outsourcing your call center services to the Philippines
Filipino call center agents provide high-quality support services that help businesses expand globally. These agents ensure personalized, effective customer interactions that are aligned with your business needs—regardless of the caller's location.
By offering support in multiple languages, businesses can reach a wider audience, boost customer satisfaction, and forge stronger relationships across diverse markets. This approach not only meets immediate customer needs but also sets your business up for long-term global success.
Many businesses struggle to dedicate adequate in-house operations to time-consuming, resource-intensive lead generation initiatives. Outsourcing this to a specialized call center service offers an effective solution by freeing up your in-house team to close more deals while ensuring a steady flow of qualified prospects in your sales funnel. These outsourced services provide flexibility and scalability, adapting to changing strategies and helping to optimize conversion rates.
A world-class outsourcing company can help your businesses meet today’s numerous and complex legal and regulatory requirements. These centers routinely handle sensitive customer data and interactions while ensuring full compliance with all relevant laws. By partnering with a secure operation, you gain peace of mind, allowing you to focus on your core business without worrying about regulatory issues. This approach not only secures your operations but also enhances customer support quality.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
The Philippines is widely recognized as the call center capital of the world, and for good reason. The call center industry is one of the fastest-growing sectors in the Philippines, accounting for 10% of the country’s GDP. Business process outsourcing in the Philippines is a $150 billion industry, and over one million Filipinos work at call centers. The Philippines has a large pool of talented English-speaking workers, making it an ideal location for call center staffing. The workforce is largely young and college-educated, and the low cost of operations makes it a highly desired location for companies looking to offshore their customer service operations.
High-quality customer care and support services covering every time zone to enhance customer satisfaction
Omnichannel answering service support for all inbound channels - from fielding phone calls to replying to chats, emails, and more
Prospecting, cross-selling, up-selling, and follow-up calling that adheres to all legal requirements and avoids costly fine
Cost-effective outbound solutions to drive incremental revenue and new customer acquisition
IT support to allow more bandwidth for your internal resources to handle critical and escalated issues
Outsource data entry and automation solutions with back-office services, enabling you to focus on core business functions
Population
113.9 million
Youth Unemployment Rate (ages 15-34)
7.31% (total unemployment rate 2.41%)
GDP
394.1 billion USD
Working Age Population (15-64)
Business Language(s)
English and Filipino
Call Center Industry Growth Rate
Expected CAGR of 10.06% through 2027
As is the case with most outsourcing decisions, the main factor is cost. With a low cost of living there and low operational costs, outsourcing your contact center needs to the Philippines provides a great return on investment. If you need customer support, technical support, or telemarketing, outsourcing to an expert call center company in the Philippines can save a lot of money.
The Philippines offers several excellent locations for call center outsourcing services, including Manila, Cebu, Davao, Bacolod, and Iloilo; all top choices. Each of these cities offers a young and educated population, and English is an official language.
Although call center agents are among the highest-paid workers in the Philippines, outsourcing call center operations still offers significant cost savings. With rates approximately 60-70% lower than comparable services in the U.S., Filipino call centers provide a cost-effective solution for businesses of all sizes—from established companies to smaller startups.
Expert and highly educated call center agents are available throughout the Philippines to handle an array of industry-specific call center operations. Specialized outsourcing solutions are available in healthcare, human resources, social media marketing, software development, lead generation, eCommerce support, inbound and outbound calling, and general customer support/customer care. Service providers are often formally educated in your industry, and complete additional training for your brand and process requirements to ensure all agents receive the best customer experience possible.
The Philippines' BPO industry offers significant advantages for organizations seeking a cost-effective way to streamline business operations and reduce costs. Companies can save on labor costs without compromising quality by leveraging business process outsourcing services for contact center management, including lead generation from inbound calls and outbound calls, as well as back office tasks. By outsourcing to the Philippines, you’ll get high-quality service at competitive pricing. That’s cost savings you can reinvest into your business and bandwidth you can create for your in-house teams to focus on critical tasks that drive even more growth.
