Reduce operational costs by up to 50% with trusted call center partners in Egypt.
TDS Global Solutions can connect your business with pre-vetted call center providers in Egypt that fit your business needs and support your customer service goals.
With 30+ years of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to meet their operational needs.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
With 30+ years of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to meet their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
Businesses outsource to call centers in Egypt because the country operates one of the largest call center industries in the Middle East and Africa. Egypt offers a large, educated workforce with strong English and Arabic skills, along with competitive labor costs that help companies lower expenses without sacrificing service quality.
The country also has a well-developed outsourcing sector with reliable telecom infrastructure and government support. Call center hubs in Cairo and Alexandria provide access to experienced teams that understand global service standards.
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Egypt provides cost-effective call center outsourcing solutions for businesses seeking reliable customer support and operational efficiency. Companies across a wide range of industries use Egypt-based providers to strengthen service delivery and improve response times.
Below are some of the most common services offered by call center outsourcing providers in Egypt:
Multichannel inbound support across phone, email, and social media platforms to manage customer inquiries.
Outbound calling for prospecting, follow-ups, and customer outreach, delivered in compliance with industry regulations.
Day-to-day customer service support focused on fast response times and consistent issue resolution.
Tier 1 and Tier 2 technical assistance, system troubleshooting, and issue tracking to reduce downtime and improve user experience.
Administrative support, including data entry, billing assistance, and process management to improve operational efficiency.
Targeted lead qualification and outreach to identify high-quality prospects and support sales pipeline growth.
Outbound campaigns for product promotions, customer surveys, market research, and brand awareness initiatives.
Scheduling and calendar management support that connects sales teams with qualified prospects and booked meetings.
Population
118.4 million
Youth Unemployment Rate (ages 15-34)
18.7% unemployment
GDP
$349.3 billion USD
Working Age Population (15-64)
73 million
Business Language(s)
Arabic, English, and French
Call Center Industry Growth Rate
14.4%
Each industry comes with its own customer expectations, regulations, and service challenges. TDS Global Solutions works closely with businesses to understand these nuances and connect them with outsourcing partners that fit their specific environment.
Below are just some of the industries that can benefit from call center outsourcing services:
Appointment reminders and patient outreach help reduce no-shows while improving care coordination and overall patient satisfaction.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Appointment reminders and patient outreach help reduce no-shows while improving care coordination and overall patient satisfaction.
Order support and abandoned cart follow-ups increase conversions while strengthening customer loyalty.
Lead qualification and appointment-setting connect agents with serious buyers and sellers, helping close deals faster.
Fraud alerts and account support improve customer trust while supporting retention and long-term relationships.
Subscription renewals and technical support outreach reduce churn and improve the customer experience.
Reservation support and guest follow-ups enhance satisfaction while driving repeat bookings.
Finding the right outsourcing partner in Egypt requires strong knowledge of the local BPO landscape and careful provider evaluation. Through our BPO consulting services, you receive tailored recommendations based on your goals while our team evaluates vendor experience, service offerings, and alignment with your requirements.
Working with TDS Global Solutions reduces the risk that often comes with outsourcing and connects you with vetted Egypt-based call center partners that help control costs and maintain consistent service quality. Here’s how it works:
The cost of outsourcing a call center to Egypt will vary depending on the number of call center seats your company needs and the tasks that you want BPO agents to cover.
However, you can expect costs to be 50% lower than those in the United States when retaining employees in Egypt for these needs.
Most of Egypt’s call centers reside in Cairo because it is the largest city in the country. However, it is also common to find call centers in New Cairo, Nasr City, Alexandria, and Giza.
Some customer experience agents can also work from home instead of at a physical contact center, but not all.
Due to the low cost of living in Egypt, the average salary of a call center agent is much lower than in other parts of the world. The average salary for a full-time call center agent in Egypt comes out to about 3,500 EGP per month or roughly $223 USD. When all outsourcing costs are accounted for, US companies can expect to save 50% or more on their call center operations.
There are many advantages to outsourcing call center services to Egypt. One of the most significant advantages is the extensive amount of training agents receive before coming onboard as a full-time call center agent. Colleges and universities even offer specific tracks geared towards that position as a career after graduation.
Secondly, the vast array of languages spoken in the country makes it easy to find a pool of agents that can meet your company’s global needs.
Starting a call center in Egypt (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
