Save over 50% on costs by outsourcing your call center services to Egypt. Let us connect you with a call center partner that matches your business needs and customer expectations.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
Egypt operates one of the largest call center industries in the Middle East and Africa. The country provides access to a young, educated workforce supported by government policies that favor outsourcing. Thousands of agents work in modern contact centers serving telecommunications, banking, travel, and technology sectors. U.S. companies find Egypt offers quality service at competitive costs.
Egypt's multilingual talent pool stands out as a primary advantage. Agents commonly speak English, French, German, and additional languages. This enables companies to build teams matching specific client and market requirements. The country's geographic position and linguistic diversity make it suitable for businesses serving international customers or requiring flexible language capabilities.
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more.
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines.
Ongoing system monitoring and technical issue resolution with the help of automation tools reduces downtime and keeps operations running smoothly.
Flexible support designed to handle everyday customer needs, maintaining quick response times and a consistent service experience.
Support for data entry, billing, and human resources management tasks improves accuracy and frees up internal teams.
Targeted lead qualification that identifies real opportunities, helping you keep the pipeline full without wasting internal resources.
Support for a range of campaigns, including product promotions, customer outreach, surveys, and service reminders.
Sales support that drives revenue growth by improving operations and lowering customer acquisition costs.
Population
116.54 million
Youth Unemployment Rate (ages 15-34)
26.55% unemployment, 71% of unemployed are youth
GDP
$389.06 billion
Working Age Population (15-64)
73.3 million
Business Language(s)
Arabic and English
Call Center Industry Growth Rate
14.4%
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert contact center agents handling a range of outbound tasks.
Here’s an overview of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach and proactive engagement improve care quality and increase customer satisfaction.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Patient outreach and proactive engagement improve care quality and increase customer satisfaction.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Finding the right outsourcing partner can be overwhelming. With our call center outsourcing services, you get expert guidance in choosing a provider that matches your goals, budget, and operational needs. We handle the vetting process, making sure the partner you work with has a strong track record and experience in your industry. By working with us, you avoid the risks of trial-and-error selection and gain confidence knowing your outsourcing partner is equipped to deliver reliable results and meaningful cost savings.
From planning to execution, our partners help you improve performance, simplify workflows, and manage costs more effectively. Here’s how it works:
The cost of outsourcing a call center to Egypt will vary depending on the number of call center seats your company needs and the tasks that you want BPO agents to cover.
However, you can expect costs to be 50% lower than those in the United States when retaining employees in Egypt for these needs.
Most of Egypt’s call centers reside in Cairo because it is the largest city in the country. However, it is also common to find call centers in New Cairo, Nasr City, Alexandria, and Giza.
Some customer experience agents can also work from home instead of at a physical contact center, but not all.
Due to the low cost of living in Egypt, the average salary of a call center agent is much lower than in other parts of the world. The average salary for a full-time call center agent in Egypt comes out to about 3,500 EGP per month or roughly $223 USD. When all outsourcing costs are accounted for, US companies can expect to save 50% or more on their call center operations.
There are many advantages to outsourcing call center services to Egypt. One of the most significant advantages is the extensive amount of training agents receive before coming onboard as a full-time call center agent. Colleges and universities even offer specific tracks geared towards that position as a career after graduation.
Secondly, the vast array of languages spoken in the country makes it easy to find a pool of agents that can meet your company’s global needs.
Starting a call center in Egypt (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
