Save over 50% on costs by outsourcing your call center services to Egypt
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
For many large corporations, it makes both logistical and financial sense to outsource call center operations and business process outsourcing (BPO) to other parts of the world. Egypt is one of the popular places that companies are seeking out for this task.
One of the top benefits to outsourcing in Egypt is the fact that the people there speak a variety of languages. With Egypt being in close proximity to many other countries and foreign languages, the ability to round out your workforce with the appropriate language needs for your client base is highly beneficial.
Population
104 million
Youth Unemployment Rate (ages 15-34)
26.55% unemployment, 71% of unemployed are youth
GDP
$331 billion USD
Working Age Population (15-64)
103 million
Business Language(s)
Arabic and English
Call Center Industry Growth Rate
Expected 15% annual growth
The cost of outsourcing a call center to Egypt will vary depending on the number of call center seats your company needs and the tasks that you want BPO agents to cover.
However, you can expect costs to be 50% lower than those in the United States when retaining employees in Egypt for these needs.
Most of Egypt’s call centers reside in Cairo because it is the largest city in the country. However, it is also common to find call centers in New Cairo, Nasr City, Alexandria, and Giza.
Some customer experience agents can also work from home instead of at a physical contact center, but not all.
Due to the low cost of living in Egypt, the average salary of a call center agent is much lower than in other parts of the world. The average salary for a full-time call center agent in Egypt comes out to about 3,500 EGP per month or roughly $223 USD. When all outsourcing costs are accounted for, US companies can expect to save 50% or more on their call center operations.
There are many advantages to outsourcing call center services to Egypt. One of the most significant advantages is the extensive amount of training agents receive before coming onboard as a full-time call center agent. Colleges and universities even offer specific tracks geared towards that position as a career after graduation.
Secondly, the vast array of languages spoken in the country makes it easy to find a pool of agents that can meet your company’s global needs.
Starting a call center in Egypt (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
