Save over 50% on costs by outsourcing your call center services to Chile. Let us match you with a trusted partner for customer support, IT, software development, and more, all tailored to your business needs.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
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Located on the western coast of South America, Chile is recognized as one of the most stable and business-friendly countries in Latin America. It has built a strong call center sector with modern infrastructure and a bilingual workforce equipped to serve global companies.
With strong labor protections, free higher education, social security, and a healthcare system supported by U.S. investment, Chile maintains a focus on supporting its people. Combined with a professional business culture, it offers an ideal base for long-term partnerships and reliable customer service operations.
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more.
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines.
Structured outbound services to drive incremental revenue and new customer acquisition.
Development teams deliver scalable software, handle ongoing updates, and build custom solutions tailored to your business goals.
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines.
Support for data entry, billing, and human resources management tasks improves accuracy and frees up internal teams.
Targeted lead qualification that identifies real opportunities, helping you keep the pipeline full without wasting internal resources.
Paragraph Sales support that drives revenue growth by improving operations and lowering customer acquisition costs.
Population
19.88 million
Youth Unemployment Rate (ages 15-34)
22.30%
GDP
$330.27 billion USD
Working Age Population (15-64)
13.6 million
Business Language(s)
English and Spanish
Call Center Industry Growth Rate
22.7%
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s an overview of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach and proactive engagement improve care quality and increase customer satisfaction.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Patient outreach and proactive engagement improve care quality and increase customer satisfaction.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Finding the right outsourcing partner can be overwhelming. With our call center consulting services, you get expert guidance in choosing a provider that matches your goals, budget, and operational needs. We handle the vetting process, making sure the partner you work with has a strong track record and experience in your industry. By working with us, you avoid the risks of trial-and-error selection and gain confidence knowing your outsourcing partner is equipped to deliver reliable results and meaningful cost savings.
From planning to execution, our partners help you improve performance, simplify workflows, and manage costs more effectively. Here’s how it works:
Outsourced call center agents in Chile make anywhere from $900 to $1,100 per month, or roughly $12,000 in yearly salary, compared to $52,000 in the US. Costs depend on the level of training required and types of service — for example, inbound versus outbound calls.
Starting a call center in Chile (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
Most call centers in Chile are in Metropolitan Santiago, Chile’s capital. You can find them in Providencia, a northern district of Santiago home to a large middle- to upper-class population with many dining and entertainment options available.
US companies outsourcing to Chile can save on labor costs and taxes, as Chileans are responsible for most of their own social security contributions. In addition to that, special tax incentives and grants may be available.
Chile has a solid infrastructure that receives ongoing investment, as well as a stable political system. It is the highest-ranked among Latin American companies for ease of doing business. Chile is in the same time zone as the US, New York (EST), making it ideal for US, Canadian, and Australian companies looking for 24/7 customer service capability.
There are many bilingual, educated Chileans competing for jobs in Chile, providing a healthy labor pool. Chile invests in education, with free college tuition available. Plus, the country has an improving health care system backed by US investment.
Additionally, most Chileans speak Spanish as their native language, so these bilingual agents can service both the English and Spanish-speaking customers in other countries. Spanish is the second most spoken language in the United States and the fourth worldwide. As such, Chilean agents can offer a significant advantage by offering both English and Spanish call center services.
