Save up to 50% on costs by outsourcing your call center services to the Dominican Republic
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In the Dominican Republic, call centers are not just thriving, but are actually responsible for 40% of the local economy’s overall revenue. Thanks to strong infrastructure, a talented multilingual workforce, and an optimal cost structure, the DR makes an excellent location for business process outsourcing (BPO).
Population
10.97 million
Youth Unemployment Rate (ages 15-34)
15.89% unemployment
GDP
$85.630 billion USD
Working Age Population (15-64)
4.63 million
Business Language(s)
English and Spanish
Call Center Industry Growth Rate
25% average yearly growth
With almost three million residents, the capital city of Santo Domingo is where you’ll find most of the DR’s call centers. It’s the largest city in the Caribbean and one of the most diverse as well. Here, you’ll find plenty of well-educated individuals who speak English, Spanish, and other European languages fluently.
You'll have access to skilled, trained agents in the Dominican Republic at about half the cost of the US equivalent. Dominican Republic call centers agents make about $14 hourly, as opposed to the average US rate of $24-$28 an hour.
Many US companies outsource their call center support teams to the Dominican Republic because of its large volume of skilled, English-speaking agents, business incentives, and solid, supporting infrastructure.
The country's BPO industry continues to see a 25% growth rate year over year. Businesses benefit by getting the same value as a US call center, at a fraction of the cost, and while creating thousands of jobs in the DR.
The reduced cost of labor is where US companies save the most. However, cost savings are also found in the support services for workers — like training, hiring, and recruiting.
TDS Global Solutions helps businesses save up to 50% while streamlining the entire process of launching a call center in the Dominican Republic.
Companies outsourcing call center services to the Dominican Republic experience a higher return on investment due to the major cost savings, as well as higher customer satisfaction. The country boasts a highly-skilled, multilingual labor force, trained in customer service experience, quality assurance, and customer support.
The DR also has a strong cultural attachment to the United States, with many having previously lived in or visited the country.
