Save up to 50% on costs by outsourcing your call center services to the Dominican Republic.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
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In the Dominican Republic, call centers are not just thriving, but are actually responsible for 40% of the local economy’s overall revenue. Thanks to strong infrastructure, a skilled workforce, advanced technology, and an optimal cost structure, the DR makes an excellent location for BPO services.
TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s a snapshot of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
High-quality customer care provided around the clock and across a wide range of industries
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines
Structured outbound services to drive incremental revenue and new customer acquisition
Technical support to allow more bandwidth for your internal resources to handle critical and escalated issues
Back-office operations that can be outsourced, enabling you to focus on core business functions
Real-time live chat solutions via a chat interface, SMS/text, direct messaging, and more
Sales support to amplify revenue growth by strengthening sales operations and lowering customer acquisition costs (CAC)
Population
10.97 million
Youth Unemployment Rate (ages 15-34)
15.89% unemployment
GDP
$85.630 billion USD
Working Age Population (15-64)
4.63 million
Business Language(s)
English and Spanish
Call Center Industry Growth Rate
25% average yearly growth
With almost three million residents, the capital city of Santo Domingo is where you’ll find most of the DR’s call centers. It’s the largest city in the Caribbean and one of the most diverse as well. Here, you’ll find plenty of well-educated individuals who speak English, Spanish, and other European languages fluently.
You'll have access to skilled, trained agents in the Dominican Republic at about half the cost of the US equivalent. Dominican Republic call centers agents make about $14 hourly, as opposed to the average US rate of $24-$28 an hour.
Many US companies outsource their call center support teams to the Dominican Republic because of its large volume of skilled, English-speaking agents, business incentives, and solid, supporting infrastructure.
The country's BPO industry continues to see a 25% growth rate year over year. Businesses benefit by getting the same value as a US call center, at a fraction of the cost, and while creating thousands of jobs in the DR.
The reduced cost of labor is where US companies save the most. However, cost savings are also found in the support services for workers — like training, hiring, and recruiting.
TDS Global Solutions helps businesses save up to 50% while streamlining the entire process of launching a call center in the Dominican Republic.
Companies outsourcing call center services to the Dominican Republic experience a higher return on investment due to the major cost savings, as well as higher customer satisfaction. The country boasts a highly-skilled, multilingual labor force, trained in customer service experience, quality assurance, and customer support.
The DR also has a strong cultural attachment to the United States, with many having previously lived in or visited the country.
