Dependable Support, Real Savings
TDS matches you with vetted call center providers in Montego Bay, giving U.S. companies a cost-effective outsourcing option. Talk to our team to save over 50%.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
Call center outsourcing in Montego Bay is one of the fastest-growing industries in the area, thanks to a massive English-speaking population and plenty of business opportunities.
The city already boasts several call centers that provide a range of business services, including sales, customer service, and technical support. Montego Bay’s business-friendly infrastructure features high-capacity internet and several state-of-the-art data centers poised to accommodate an influx of business.
Population
2.9 million
Youth Unemployment Rate (ages 15-34)
19%, projected to drop in 2022
GDP
$22.01 billion USD (World Bank, 2024)
Working Age Population (15-64)
2 million
Business Language(s)
English
Call Center Industry Growth Rate
CAGR of 17% between 2014-2019, with growth expected to continue
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Tell us your goals and budget. We'll walk you through provider options and the right next step.
Conservative estimates indicate a cost savings of 40-60% compared to US call centers. These estimates are based on typical workforce retention rates, full-time worker benefits such as healthcare, paid time off, education level, and communication skills.
Most call centers are located in Jamaica’s commercial hubs, such as Kingston (the country’s capital) and Montego Bay, an extremely popular tourist destination that’s easily accessible from the US.
Jamaica offers several advantages to US companies that make it a prime BPO location. From its educated and skilled labor force to its proximity to the US and emphasis on preparing secondary school students for the workforce, Jamaican call centers are an ideal choice for outsourcing.
US companies outsourcing call center services to Jamaica experience a higher return on investment due to the vast cost savings, as well as higher customer satisfaction with a highly-skilled, English-speaking labor force trained in customer service experience, quality assurance, and customer support.
Getting started with call center outsourcing in Jamaica (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company's outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
Montego Bay offers strong accessibility from the U.S. and a growing BPO presence, while Kingston, as the capital, has a larger overall talent pool and business infrastructure. Companies often evaluate both cities on similar cost and language criteria, with the decision typically driven by specific provider relationships rather than major structural differences.
