Your Gateway to European Growth
TDS matches you with a skilled, English-speaking sales outsourcing partner in Portugal. Talk to our team to cut costs by over 50%.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
Portugal is one of several European countries with a flourishing market for business process outsourcing (BPO). The capital, Lisbon, is sometimes even called the Bangalore of Europe in reference to the services boom that took place in India in the 1990s.
Portugal offers competitive labor costs and an overall favorable business climate. Between the growing economy, decentralization, and low-cost labor from a high-quality talent pool, it’s no wonder Portugal has become one of the best countries for setting up customer experience and call center operations.
High-quality customer care provided around the clock and across a wide range of industries
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines
Structured outbound services to drive incremental revenue and new customer acquisition
Technical support to allow more bandwidth for your internal resources to handle critical and escalated issues
Back-office operations that can be outsourced, enabling you to focus on core business functions
Real-time live chat solutions via a chat interface, SMS/text, direct messaging, and more
Sales support to amplify revenue growth by strengthening sales operations and lowering customer acquisition costs (CAC)
Population
10.31 million
Youth Unemployment Rate (ages 15-34)
22.6%
GDP
$313.66 billion USD (World Bank, 2024)
Working Age Population (15-64)
6.5 million
Business Language(s)
English and Portuguese
Call Center Industry Growth Rate
Expected CAGR of 6.6% from 2020-2025
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s a snapshot of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
It costs between $24 and $28 per hour to outsource support agents to a reputable call center partner in Portugal. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
Portugal provides U.S. companies with access to skilled, multilingual call center agents at a significantly lower cost than managing in-house operations. Businesses can typically save around 50% compared to U.S. rates while maintaining high service quality and strong cultural alignment with European and North American customers.
Lisbon is the capital city of Portugal, and therefore has the greatest number of call centers in Portugal due to its accessibility, transportation options, excellent infrastructure, qualified workforce, and low rental prices. Cities like Viseu, Porto, Alges, and Braga also have both inbound and outbound contact centers in Portugal.
Portugal call centers have become increasingly popular over the years following Brexit. The trend has largely been attributed to the growth of favorable working conditions and competitive labor costs.
Portugal is considered highly proficient in English, ranking 6th out of 123 countries in the 2025 EF English Proficiency Index. Professionals are often multilingual, able to speak German, French, and Spanish, in addition to their native Portuguese, making Portugal an attractive destination for call centers.
Workflow and communication between teams in varying geographical areas are essential when outsourcing a call center. Direct flights from main European cities and stable governance have made it convenient for multinational companies to set a base for BPO here.
Portugal also ranked 21st in the 2025 IMD World Digital Competitiveness Ranking, placing it ahead of other popular European BPO locations such as the Czech Republic, Bulgaria, and Poland.
Getting started with call center outsourcing in Portugal (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company's outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish, and with little to no fees involved for our advisory services.
Portugal supports a range of outsourced services including customer support, technical support, and back-office processing, and has attracted growing interest from technology, telecommunications, and financial services companies expanding their European footprint following Brexit.
Portugal offers strong English proficiency and EU-based data protection standards, but labor costs are higher than in many Eastern European or nearshore Latin American markets. Companies should weigh Portugal's quality and compliance advantages against its more moderate cost savings compared to lower-cost alternatives.
